Privacy Policy

Effective Date: September 5, 2025
Last Updated: September 5, 2025

At Hi Decora, your privacy is important to us. This policy explains how we collect, use, share, and protect your data when you interact with our platform. By using Hi Decora, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide and improve your decoration experience:

• Personal Info: Name, phone number, email, event address
• Booking Info: Decoration packages, themes, payment mode, total charges
• Technical Info: IP address, browser type, device details
• Location Info: Only if you allow location access

2. Communication Consent

By using Hi Decora, you agree to receive:

• Booking and delivery alerts (e.g., confirmations, OTPs)
• Special offers and updates via SMS, WhatsApp, email, or push notifications

You may opt out of promotional messages anytime through provided links or our support team.

3. How We Use Your Data

Your data helps us to:

• Confirm and fulfill decoration bookings
• Provide personalized themes and suggestions
• Enhance support and customer experience
• Ensure safety, detect fraud, and protect our platform
• Share booking updates

4. When We Share Your Data

We only share your data when needed, such as with:

• Our decorators and delivery staff for service execution
• Payment processors for secure transactions
• Customer service teams to resolve issues
• Authorities if required by law

We never sell or rent your personal data.

5. Cookies and Analytics

Hi Decora uses cookies and analytics tools to:

• Improve your browsing and booking experience
• Understand user behavior and platform performance
• Offer relevant decorations and themes

You may disable cookies in your browser, but it may affect some features.

6. Your Rights

You have the right to:

• View or correct your personal information
• Request deletion by contacting us at privacy@hidecora.com
• Restrict certain data uses under applicable laws

7. Account Deletion

To delete your Hi Decora account:

• Go to the app: Profile > Delete Account
• Or email us at privacy@hidecora.com with your registered mobile number

Note: Some data may be retained for legal or accounting purposes.

8. Data Security

We use strict measures to protect your data:

• Encrypted data storage and secure transmissions
• Access controls and periodic audits

Never share your OTP or password. Hi Decora never asks for these over calls or messages.

9. Platform Safety & Compliance

We comply with Indian IT and event service regulations:

• No support for illegal or harmful event practices
• Active monitoring to prevent misuse
• Full cooperation with legal authorities when needed

10. Grievance Officer

To raise privacy concerns or complaints, contact:

Name: Ankit Yadav
Email: privacy@hidecora.com

11. Policy Updates

We may update this policy when required. Major changes will be shared via app or email 7 days in advance. Continued use confirms your acceptance of updates.

Thank you for trusting Hi Decora.